Booking Terms

These terms apply to bookings made directly with Posada de los Palacios, through this website, by phone, by email or by WhatsApp. Bookings made through agencies or external platforms are governed by their own terms.

When you book, you will receive a confirmation with the details of your stay: dates, room type, number of guests, price and rate conditions. Please check it and let us know if you find any errors.

Prices published on this website are in euros (€) and include the applicable VAT. The amount of each booking will depend on the room type, the dates of stay and the number of guests.

The total price, together with the booking details, will be shown before you confirm the booking. No supplements or additional charges will be applied that have not been disclosed beforehand.

Payment is made by bank card at the time of booking, through the booking platform provided for this purpose.

Check-in is from 15:00 and check-out is by 11:00. Reception is open from 09:00 to 21:00: if you will arrive after 21:00, let us know in advance and we will explain how to get in. You can leave your luggage in the luggage room before check-in or after check-out.

To check in you must be at least 18 years old and present a valid identity document, as we are required to register guests’ details.

We know plans can change. That is why you can cancel your booking free of charge up to 7 days before your arrival date.

If you cancel within the 7 days before your arrival or do not show up on the day, the full amount of the booking will be charged. These conditions are the same for all our rates.

If you need to change or cancel your booking, write to us at admin@posadadelospalacios.com or call us on +34 825 787 062 and we will be happy to help.

As this is an accommodation service for specific dates, the 14-day right of withdrawal for distance purchases does not apply, in accordance with Article 103 of the Spanish General Law for the Defence of Consumers and Users.

If you decide to leave the Posada before the planned date, you will not be entitled to a refund for the nights not used, unless the applicable legislation or the specific conditions of the booking provide otherwise.

The Posada is a smoke-free establishment and pets are not allowed. Children are welcome, but we do not have cots or extra beds.

From 22:00 to 08:00, we ask you to respect the rest of other guests and neighbours by avoiding noise, loud voices and any activity that may cause disturbance.

Rooms may only be occupied by the number of people stated in the booking. Additional people may not stay without the Posada’s prior authorisation.

People who are not staying at the Posada may only enter with the prior authorisation of the management.

Guests must use the keys and means of access provided responsibly. In the event of loss, theft or any incident that prevents access to the room, they must contact the Posada as soon as possible.

Guests are responsible for the proper use of the Posada’s facilities, furniture and items during their stay. Damage caused by negligent or intentional use may give rise to a claim for the duly justified cost of repair or replacement.

If items belonging to the Posada go missing or are stolen, the Posada may report the matter to the competent authorities and take the appropriate legal action.

The Posada is not responsible for the loss, misplacement or theft of guests’ personal belongings, without prejudice to any liability it may have under the law.

If you leave something behind at the Posada, you can contact us by email or phone using the details on this website. We will help you check whether the item is on our premises and arrange its return.

The Posada has 8 video surveillance points located in various common areas of the establishment, in order to ensure the safety of people, facilities and property. No recordings are made in rooms or private spaces.

Images will be kept for a maximum of one month from when they are captured, unless they must be kept under one of the exceptions provided for by law. Images are processed in accordance with current data protection legislation. You can find more information in our Privacy Policy.

The Posada is in a historic building without a lift and has no rooms adapted for people with reduced mobility. If you have any questions about accessibility or the features of the rooms, write to us before booking. We will be happy to advise you so that you can choose the option that best suits your needs.

If you have any concerns during your stay, tell us at reception or write to us so that we can sort them out. Complaint forms are also available at the Posada.