The Posada and its location
Where is Posada de los Palacios?
We are at Calle Navarro Ledesma, 4, in Toledo’s historic centre, 200 metres from the Catedral Primada: an exceptional setting for discovering the city, strolling through its streets and enjoying its heritage and history.
What is the building like?
The Posada occupies an old 19th-century house with a listed historic façade and architectural features that preserve part of the building’s identity.
How many rooms does the Posada have?
We have 14 rooms.
Does the Posada have a lift?
No. As it is a historic building, we do not have a lift.
Is it adapted for people with reduced mobility?
We do not have adapted rooms. If you have any specific accessibility needs, we recommend that you contact us before booking so that we can explain the features of the spaces and the access routes.
How far are Toledo’s main sights?
The Posada is right in the historic centre, so you can discover many of the city’s most iconic monuments and spots on foot: the Catedral Primada is 200 metres away, Plaza de Zocodover 400 metres and the Monastery of San Juan de los Reyes 500 metres.
Bookings, prices and cancellations
How can I book?
You can book directly through our website, by phone, by email or on WhatsApp.
Do prices include VAT?
Yes. Prices are shown in euros and include VAT and applicable taxes.
How do I pay?
Payment is made by card at the time of booking. We will never ask you for your card details by email, WhatsApp or text message.
Does the price change with the season?
Yes. The price may vary depending on the dates, the room type and the number of guests. You will be able to see the total amount before you confirm your booking.
Can I cancel my booking free of charge?
Yes. You can cancel free of charge up to 7 days before your arrival date. If you cancel after that or do not show up, the full amount of the booking will be charged.
Do all rates have the same cancellation conditions?
Yes. All our rates have the same cancellation conditions.
Can I change my booking?
To request any change, please get in touch with us. We will let you know what is possible depending on availability.
What happens if I decide to leave before the planned date?
Early departure does not entitle you to a refund for the nights not used, unless the law requires it or the specific conditions of the booking provide otherwise.
Check-in, check-out and luggage
From what time can I check in to my room?
Check-in is available from 15:00.
What time do I have to leave the room?
Check-out must be before 11:00.
What are the reception opening hours?
Reception is open from 09:00 to 21:00.
Can I arrive after 21:00?
Yes, but it is important that you let us know in advance so that we can explain how to get into the Posada.
Can I leave my luggage before check-in or after check-out?
Yes. We have a luggage room where you can leave your bags before going to your room or after leaving it.
What documents do I need to stay?
The person responsible for the booking must be over 18. All guests must present a valid identity document so that we can meet our legal registration obligations.
What should I do if I lose my keys or have trouble getting in?
Get in touch with us as soon as possible so that we can help you resolve the problem.
Rooms and house rules
Do the rooms have air conditioning and heating?
Yes. All our rooms have air conditioning and heating so that you can enjoy a comfortable stay all year round.
Is there Wi-Fi?
Yes. We offer free Wi-Fi for our guests.
Do the rooms have a shower or a bath?
It depends on the room. Some have a shower and others a bath. If you prefer one or the other, you can ask us before booking.
Are the rooms cleaned daily?
Yes. We offer a daily cleaning service.
Can I stay with children?
Of course! Children are welcome at Posada de los Palacios.
Do you have cots or extra beds?
We do not have cots or extra beds.
Are pets allowed?
No. Pets are not allowed.
Can I smoke at the Posada?
No. The Posada is a smoke-free establishment.
Can people who are not staying at the Posada come in?
Visits from people who are not staying at the Posada require the prior authorisation of the management.
Can more people stay than stated in my booking?
No. Rooms may only be occupied by the number of people stated in the booking, unless the Posada has given prior authorisation.
What are the quiet hours?
So that all guests can rest, we ask you to keep the atmosphere quiet and avoid noise between 22:00 and 08:00. Thank you for helping everyone enjoy a pleasant stay.
What happens if I cause damage to the facilities?
Damage caused by negligent or intentional use may give rise to a claim for the duly justified cost of repair or replacement.
What happens if I leave something behind at the Posada?
You can contact us by phone or email. We will check whether the item is on our premises and let you know how to arrange its return.
What happens if an item belonging to the Posada goes missing?
The Posada may report the matter to the competent authorities and take the appropriate legal action.
Services and parking
Does the Posada have its own car park?
We do not have our own car park, but you will find several public car parks nearby. If you need information about the options available, just ask us.
Does the Posada serve breakfast?
We do not serve breakfast. However, there is a restaurant on the ground floor of the building, open from 07:30 to 18:00, and you will find cafés and other places nearby where you can have breakfast and enjoy the local food.
Follow this link for information about the typical food of our region.
Guest support
What should I do if I have a problem during my stay?
You can tell us directly at reception or get in touch with us. We will do our best to help you and resolve any issue.
How can I contact the Posada?
You can email us at info@posadadelospalacios.com, call us on +34 825 787 062 or contact us on WhatsApp.
Can I make a complaint?
Of course. Official complaint forms are available at the establishment.
Can I ask questions before booking?
Of course! If you need more information about the rooms, access, services or any aspect of your stay, we will be happy to help.